Privacy statement

Sunningdale Candle Co is committed to ensuring that your privacy is protected and that we fully comply with the EU’s General Data Protection Regulation (GDPR), the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

The information we collect and how we use it

We only collect personal information that you choose to provide to us, for example through our contact form or when you purchase our products online.

When you order or enquire about our products you will need to provide us with information such as your name, address, email address, and, for payments, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. This information is required in order for us to process any orders you may make. The relevant information is then used by us to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service. Credit card details are not retained. The only information stored is a customer's transaction history, name, address and email address.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website and services, and may provide such aggregate information to third parties. These statistics do not include information that can be used to identify any individual.

Our use of cookies and other information gathering technologies

A cookie is a small text file that our website submits through your web browser when you visit our website or open certain emails. It enables our site to recognise you when you return and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

To order products on our website you will need to have cookies enabled. If you don't want to enable cookies you can still enjoy browsing our website but will not be able to make a purchase.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sensitive and private data exchange between our site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for our customers.

External links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. You should therefore note that you click on external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Your consent

By submitting your information you consent to our use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Social media platforms

Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms, conditions and privacy statements of each social media platform.
You should, of course, use social media platforms wisely and use them with due care and caution in regard to your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms, and encourage customers wishing to discuss sensitive details to contact us by telephone or email. This website may use social sharing buttons, which help share content directly from our site to social media platforms. Please note that if you choose to use these social sharing buttons, the social media platform may track and save your request.

Your right to access data

You are entitled to be provided with details of any of your personal information held by us, to rectify it if it is incorrect, and to require us to delete it and not to use it. If you wish to do any of these things, please contact us.